If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange if with in seven days. Upon receipt of an order, the buyer must check the items and inform Kitch & Kaboodle customer service within 30 days if there are any damaged items, shortages must be reported within 7 days. We require you send back all damaged items to our warehouse. Canadian customers are to send via Canada Post Ground. Once we receive your damaged merchandise, freight will be credited to your account. Refunds for items returned within seven days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than seven days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please call us at 905-773-3444 or 1-800-716-6249 for a return authorisation number.